Policies your staff can actually follow.
I'm Mak, a registered nurse. I help hospitals, care facilities and non-profits review, write and research health policy, drawing on years in acute medicine, mental health and quality improvement.
- Based in
- Greater Toronto Area, working across Canada
- Works with
- Hospitals, care facilities, non-profits and advocacy groups
- Availability
- Taking on a limited number of projects
What I do
Policy audits
A review of your current policies against standards, legislation and how the work is really done on the unit.
Accreditation prep
Gap analysis and document readiness ahead of your Accreditation Canada survey.
Clinical policy drafting
New or revised policies and procedures in plain language, ready for your approval process.
Policy research
Evidence reviews, jurisdictional scans and briefing notes for programs and advocacy.
How I work
You work with me directly
I scope the project, do the work and present it. There's no junior team behind the proposal.
Written for the people who use it
I write the way clinicians read on shift: short sentences, named roles, clear time frames. Then it goes into your template and through your committees.
Sourced and dated
Each recommendation cites the standard, legislation or evidence behind it, so it can be checked and reviewed on schedule.
A few projects at a time
I keep my client list small on purpose. You get realistic timelines and someone who remembers the details of your file.
What a policy audit catches
Below is a sample clause, the kind found in policies everywhere. Tap the four dotted phrases to see why each one fails in practice, then reveal the rewrite.
“ that patients are following administration of high-alert medications, .”
“The assigned nurse assesses the patient at 15, 30 and 60 minutes after giving a high-alert medication and documents each assessment in the patient record.”
Tap a dotted phrase in the clause to start.
Common questions
How do engagements work?
It starts with a call about what you need. If it's a fit, I send a short written proposal with the scope, deliverables, timeline and fee. Once you approve it, I get to work and check in with you along the way. You keep everything I produce.
Do you work outside the GTA, or remotely?
Yes. Audits, drafting and research can all be done remotely for organizations anywhere in Canada. For on-site work, like unit walkthroughs or staff interviews, I'm based in the GTA.
Are you taking new clients?
Yes, a limited number. Fill out the form below. I read every submission and reply when I think I can help.
What accreditation programs do you support?
Mostly Accreditation Canada's Qmentum program. If you're working toward something else, mention it in the form and I'll let you know whether I can help.